Common Login Issues and Fixes
If you can't sign in, one of the following should resolve it. Work through each step until you're back in.
Wrong Password
1
Use Forgot Password to reset it
Tap Forgot Password? on the login screen, enter your email, and follow the link in the reset email.
Wrong Email
2
Try your other email addresses
You may have registered with a different email. Try any email address you commonly use. Check your inbox for a VaultSio welcome email to identify the correct one.
Biometric Lock Not Working
3
Use your device passcode as fallback
If Face ID or Touch ID fails, tap Use Passcode on the biometric prompt and enter your device passcode instead.
Account Not Found
4
Check that you have an account
If you have never signed up, tap Create Account on the login screen. VaultSio does not have accounts set up automatically.
💡 Still stuck? Contact us via the Contact page, providing the email you believe is registered and we will look into it.